How to Place an Order

Simply call us at (423) 943-7294 or send us an email.  Since no two customers are alike, nothing is usually "standard."  We will be happy to discuss your unique requirements and suggest solutions.

Payment

Payment can be made via credit card over the phone when we discuss your project.  Visa and MasterCard are accepted.

You may also choose to mail us a check...slower, but just as effective.

On some smaller "off-the-shelf" props, PayPal is also shown as a payment option.  You DO NOT have to register with PayPal to use this service.  Visa, MasterCard, American Express, Discover Cards and Electronic Checks are accepted via PayPal.

NOTE: Shipping calculated on PayPal orders is for DOMESTIC U.S. ORDERS ONLY!  If your order is being shipped to a location OUTSIDE the United States, we will send you an email containing a payment link for the additional shipping amount after your order has been received, packed and processed.

Terms

Unless specified, prices listed on this website DO NOT include shipping.  We generally ship via U.S. Mail, UPS or BAX Global, depending on size of the delivery and destination.

For any project over $500, a minimum 50% deposit is required before any production work will begin.  When the project is completed, digital photos will be emailed to you along with a payment request for the remaining balance and shipping cost.  Deposits are not refundable.

NOTE: Shipping costs cannot be accurately calculated until the final product is packed and weighed.  You may be billed separately for shipping.

Custom artwork is handled separately.  Upon design approval, a check for the artwork or credit card information is required before work begins and is held until the art is complete and applied to your prop.  Upon completion, you will be sent digital photos and the payment deposited or credit card charged.

Conditions

Some illusions and props are by their very nature, dangerous.  The customer assumes all liability and risk for the careful and proper use of our creations.

For SPECIFIC questions, CONTACT US. We will always be glad to help in any way we can.